Returns and Exchanges
We accept returns and exchanges within a period of 7 days after the customer receives the item.
If more than 7 days, unfortunately we can’t offer you a refund or exchange.
Conditions for returns and exchanges: There are quality problems / wrong styles / wrong sizes. And the goods must be non-artificially destroyed, new and unused.
Return and exchange process:
1. Customer contact our email ([email protected]), provide the order number, explain the situation, and provide product photos.
2. We will reply to you after receiving your email and start the review
3. If the review is passed, we will send you an email
If the return conditions are met, we will provide you with our return address. After the customer returns the goods, we will refund the goods through PayPal after receiving the goods and checking . We will send you an email to confirm the refund. If you paid with a PayPal account, the refund will be credited immediately. If you pay with a credit or debit card, it will take about 7 business days to arrive(It mainly depends on the processing speed of your bank).
If the exchange conditions are met, we will ask what products you want to exchange by email and provide you with our return address. After we receive the goods you sent back, we will send you new goods. We will send you an email when new items are sent.
1. If the customer does not contact us, or send the product back before the return application is approved. Sorry we will not be able to provide you with a return service.
2. During the return and exchange service, the goods returned by the customer need to be borne by the customer. If the customer need to exchange the goods, we will bear the freight for reissue.
3. The refunded amount does not include shipping costs. We do not refund shipping costs.
4. There is no handling fee for the return service.
Company Name: Pjsbuy Co.,Ltd
Email: [email protected]
Phone: (+86) 188-5545-0145
Customer Service Representative: Rosa
Address: Room 1114, Dingjin Building, No.551 Changjiang West Road, Shushan District, Hefei, Anhui, China
If you have any questions, please contact us. We will reply your email within 24 hours on weekdays.
If you want to track logistics information, please send your order number to our customer service ([email protected]). We will provide you with the tracking number and tracking URL of the logistics.